COSnet Parent Portal FAQ’s

P: 1300 614 133 | E: education@cos.net.au

Ordering

Website is: www.cos.net.au Once on the website please select the ‘School Packs’ coloured in orange located on the top left side of the page, this will take you to a ‘sign in’ page. Please enter your schools email address and password.

This will be provided by your school however you may also contact COS customer service on 1300 614 133 or via email on education@cos.net.au and they will be happy to assist you

Yes. Straight after checking out your order you will receive an email confirmation with item details and a credit card receipt. If you need a copy please contact COS customer service on 1300 614 133 or via email on education@cos.net.au and they will be happy to assist you

Your school will have provided you a list of what is mandatory and not mandatory to send with your child for their first day back to school 2020. COS has been suggested as the preferred supplier for these items. Some items have been marked optional; however these items still need to be taken to school but you may already have them at home

Please contact COS customer on 1300 614 133 or via email on education@cos.net.au and they will be happy to assist you

COS has committed to supply your child’s school with a listing of children who have paid for their packs, your child’s name will be listed on this, once you’ve checked out your order

COS has been appointed to collect levies on behalf of your school, these levies do help your school. To find out what your levies go towards please contact your child’s school

We are committing to deliver the week before school returns 2020 (Subject to date order was placed) we strongly encourage you to get your order in early to avoid delay. Please refer to our delivery guide as a reference:

Delivery Promise based on Order Date

Ordered before 12th December 2019 = Delivered prior to December 20th 2019
Ordered before January 15th 2020 = Delivered prior to January 26th 2020
Ordered after January 15th 2020 = No guarantee prior to school

Currently the only way to make payments are with a credit card. A suggested option is to purchase a ‘prepaid visa card’ from Woolworths, Coles or Australia Post

Due to privacy our system will not save your details which means you are only able to place one order at a time. For example If you have a child in year 7 and year 9 you will need to place these orders separately which will generate 2 order numbers for you

You can purchase as many of the same pack as you want I.E If you have twins you may want 2 of the same pack.

As your school has chosen the quantities within the order this cannot be amended

Please contact your child’s school for this information

Please contact your child’s school for this information

Amending orders once placed

We are committing to deliver the week before school returns 2020 (Subject to date order was placed) we strongly encourage you to get your order in early to avoid delay. Please refer to our delivery guide as a reference:

Delivery Promise based on Order Date

Ordered before 12th December 2019 = Delivered prior to December 20th 2019
Ordered before January 15th 2020 = Delivered prior to January 26th 2020
Ordered after January 15th 2020 = No guarantee prior to school

Please contact COS customer service on 1300 614 133 or via email on education@cos.net.au for further assistance

As the orders are placed separately they will be hand packed and delivered separately

If you have received your tracking number from Australia post you may track your pack via the Australian post link, alternately please call COS customer service on 1300 614 133 or via email on education@cos.net.au

Please contact COS customer service on 1300 614 133 or via email on education@cos.net.au for assistance

Delivery Questions

Invoices

COS has been chosen to be the provider of your schools back to school packs so COS will be listed on the invoice

Returns

Please contact COS customer service on 1300 614 133 or via email on education@cos.net.au

Please contact COS customer service on 1300 614 133 or via email on education@cos.net.au