{"id":50464,"date":"2025-05-20T04:02:57","date_gmt":"2025-05-20T04:02:57","guid":{"rendered":"https:\/\/www.cos.net.au\/c\/?page_id=50464"},"modified":"2025-07-04T04:58:41","modified_gmt":"2025-07-04T04:58:41","slug":"kookaburra-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.cos.net.au\/c\/kookaburra-frequently-asked-questions","title":{"rendered":"Kookaburra Frequently Asked Questions"},"content":{"rendered":"\t\t
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Kookaburra Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Who is COS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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COS is Australia\u2019s largest family-owned and operated workplace supplies business, led by second-generation sisters, Co-CEOs Belinda and Amie Lyone. Founded in 1977 by the late Dominique Lyone, COS began as a small business with a vision for exceptional service and social responsibility.<\/p>

Over the past 45 years, COS has grown from a small business to a national operation with over 700 staff and warehouses in every state and territory. Every day, we deliver thousands of products to workplaces, schools, and hospitals across Australia, helping to keep them healthy, safe, and productive.<\/p>

COS has always been committed to continued annual growth organically (i.e. business development and category extension) however over recent years we have been more actively looking for acquisition opportunities as well. In May 2018, we acquired Lyreco, in August 2019 we acquired Vital Office in Melbourne and more recently in October 2024 we acquired Tosco which contributed to our accelerated growth in Far North Queensland.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why did COS acquire Kookaburra? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Over many years we have admired the Kookaburra business and what they have been able to achieve in the School and the Audio-Visual markets. Kookaburra is one of Australia\u2019s largest independent education dealers with staff across the east coast.\u00a0This acquisition represents a strategic move for COS to expand our footprint in the education sector and capitalise on the synergies between our two companies.<\/p>

As part of this transition, we are proud to introduce\u00a0Kookaburra Audio Visual & Technologies<\/strong> a new specialist brand dedicated to providing expert Audio Visual and Technology solutions to schools and businesses across Australia. Led by CEO Justin Bielefeld and a team of AV specialists, this new business will operate via\u00a0kookaburra.com.au<\/a><\/strong>, continuing Kookaburra\u2019s legacy in this space with even more focus and expertise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Will Audio Visual Products & Servicing still be available? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, Audio Visual & Technology products and servicing will continue to be available through our newly established specialist brand, Kookaburra Audio Visual and Technologies. Led by CEO Justin Bielefeld and his expert team, the business will offer an even wider range of products and services, including ongoing installation and support.<\/p>

COS has proudly welcomed all permanent Kookaburra employees as part of the acquisition, ensuring continuity of service and expertise. If you have a specific question regarding your service contract, please contact the 1300 766 997<\/strong> or email support@kookaburra.com.au<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How will this change in ownership affect my company\/processes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We\u2019re excited to share that from 1 July 2025, all Education customers currently ordering through Kookaburra will be transitioned to COS for their future school supply orders, including for the upcoming Back to School season. Audio Visual customers with an AV account will continue ordering AV products through Kookaburra. We know you have questions, and we\u2019re here to help every step of the way. Over the last few weeks, we\u2019ve been busy getting your account set up to ensure a smooth transition with a priority to not disrupt service in anyway.\u00a0It is important to confirm that your agreement remains valid and unaffected by this decision. It will continue to be serviced as usual and there will be no changes to our commitment to service excellence. COS have proudly committed to offer employment to all Kookaburra employees.\u00a0<\/p>

Blending COS and Kookaburra businesses and teams will deliver synergies that will benefit the school and workplace buyer. Schools and Businesses across Australia will be delighted that COS is a clear locally owned and operated alternative, with significant buying influence to\u00a0deliver competitive prices, a larger product range, world class website, and a leadership team that is passionate about service excellence.\u00a0We believe that by joining forces, we can leverage our combined strengths to further enhance our offerings and provide even greater value to customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do I need to start ordering from the COS website? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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As part of the integration plan on the 1st July 2025 all customers (excluding NSW DoE) will order their future school supplies via\u00a0cos.net.au<\/strong><\/a><\/span>\u00a0our custom built
e-commerce platform designed uniquely for the Australian office products and education industry. For all NSW DoE schools, please continue to use the Unimarket catalogue link to place your orders.<\/span><\/p>

If you are a first-time user of COS, just click\u202fhere<\/a> <\/strong><\/span>\u202fand enter the email address linked to your Kookaburra account then click submit. You will receive a link in an email to set your password. Follow the prompts to create your login and access your COS account.<\/p>

If you prefer not to set a password, you can also login using a One Time Password (OTP). Just enter your email and click Email OTP. We\u2019ll send you a code. Enter the code and click Verify Code to login.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the order cut off time? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We offer next business day delivery in metro areas for eligible products. To receive your order the next day, please place it by:<\/p>