{"id":59446,"date":"2026-07-20T04:33:48","date_gmt":"2026-07-20T04:33:48","guid":{"rendered":"https:\/\/www.cos.net.au\/c\/?page_id=59446"},"modified":"2026-08-19T06:04:08","modified_gmt":"2026-08-19T06:04:08","slug":"sharp-office-faqs","status":"publish","type":"page","link":"https:\/\/www.cos.net.au\/c\/sharp-office-faqs","title":{"rendered":"Sharp Office FAQs"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

COS Acquistion of Sharp Office Customer FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Sharp Office Products Division Transition to COS <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

From 3 August 2026, COS will service customers of Sharp Office\u2019s Office Products Division, including office supplies, furniture and branded merchandise (print and promotional products).<\/span><\/p>

Sharp Office will continue to own and\u00a0operate\u00a0its Print Solutions business, including copiers,\u00a0printers\u00a0and managed print services.<\/span>\u00a0<\/span><\/p>

For customers, this brings together the local people, relationships and service you know with COS\u2019s established Newcastle operations with over 30 local team members, a broader product range and national capability. COS is an Australian family-owned business that has been supporting Australian workplaces and schools since 1977.<\/span>\u00a0<\/span><\/p>

This guide explains what the transition means for customers and any actions you may need to take.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

About The Transition <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
What is changing? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

From 3 August 2026, the Office Products Division of Sharp Office will transition to COS. COS will become responsible for supplying and servicing customers purchasing office products, furniture and print branded merchandise (print and promotional products).<\/span><\/p>

The shared priority of Sharp Office and COS is to make the transition as smooth as possible and minimise disruption to customers\u2019 day-to-day ordering, delivery,\u00a0service\u00a0and support.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
What is not changing for Office Products customers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The people and relationships customers rely on will continue. Sharp Office Account Managers, Customer Service team members and drivers have joined the COS team, allowing customers to continue working with familiar local contacts.<\/span>\u00a0Our\u00a0<\/span>priority is to\u00a0<\/span>maintain<\/span>\u00a0continuity in customers\u2019 day-to-day ordering, delivery,\u00a0<\/span>service<\/span>\u00a0and support.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
What is not changing for Print Solution customers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Sharp Office will continue to independently own and\u00a0<\/span>operate<\/span>\u00a0its Print Solutions business. Existing copier,\u00a0<\/span>printer<\/span>\u00a0and managed print customers will continue to be supported by the Sharp Office team under their existing support arrangements.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
Why is the Office Products Division transitioning to COS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Sharp Office has built its reputation across Newcastle and the Hunter through trusted local relationships, responsive service and a strong understanding of its customers. Protecting those strengths is central to the transition.<\/p>

Into the future, Sharp will focus on the existing copiers, printers and managed print service offering across the Greater Hunter. COS, also a privately-owned, long-established supplier with over 30 team members and a local warehouse and delivery fleet based in Mayfield was the perfect choice to offer Sharp Office customers continued local support while gaining access to a broader range, national buying power and improved digital ordering capability.<\/p>

Sharp Office\u2019s Office Products Account Managers, Customer Service team members and drivers are also joining the COS team, helping preserve the relationships and local knowledge customers value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
Who is COS? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

COS is Australia\u2019s largest family-owned and operated workplace and education supplies business, led by second-generation sisters, Co-CEOs\u00a0Belinda\u00a0and Amie Lyone.\u00a0<\/span>\u00a0<\/span><\/p>

Founded in 1977 by the late Dominique Lyone, COS\u00a0has been supporting Australian workplaces and schools for almost 50 years helping to keep them productive,\u00a0healthy\u00a0and safe. Today, COS has more than 700 team members nationally, while\u00a0maintaining\u00a0local operations and service teams in the communities it supports \u2013 including an established warehouse and delivery operation in Newcastle.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
Will service still be locally supported? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Yes. Customers will continue to be supported by people who know their business and the Newcastle and Hunter region.<\/span>\u00a0<\/span><\/p>

COS already has an established Newcastle warehouse and local delivery operation. Sharp Office\u2019s Office Products Account Managers, Customer Service team members and drivers are joining COS, helping provide continuity of relationships, local\u00a0knowledge\u00a0and service.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
When will the transition take effect? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

The transition will take effect on 3 August 2026. Until advised otherwise, customers should continue working with their usual Sharp Office contacts.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

\n\t\t\t\t\n\t\t\t\t\t
How will I be informed of any changes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

You will continue to be updated regularly on the transition plan via your account manager and direct via email. COS is committed to a smooth transition of all customers. In the meantime, if you have any other questions, please <\/span>don\u2019t<\/span>\u00a0hesitate to contact your\u00a0<\/span>Sharp<\/span>\u00a0Office account manager or customer service.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

What Customers Need To Do <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\n\t\t\t\t\t
Do I need to do anything before 3 August 2026? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Until\u00a03 August 2026, please\u00a0continue ordering and working with\u00a0your\u00a0usual Sharp Office contacts.<\/span>\u00a0<\/span><\/p>

From 3 August, online orders will be placed through COSnet,\u00a0COS\u2019s online ordering platform for workplace products,\u00a0furniture\u00a0and branded merchandise.\u00a0<\/span>\u00a0<\/span><\/p>

Accounts\u00a0for Sharp\u00a0Office customers\u00a0have already been created, so there is no need\u00a0to complete a new\u00a0account application.\u00a0Before placing\u00a0your first\u00a0order through COSnet, you will need to:<\/span>\u00a0<\/span><\/p>

Activate your COSnet account<\/span><\/b>\u00a0<\/span><\/p>

  1. Activate your COSnet account using <\/span>this link<\/span><\/b><\/a>\u00a0<\/span><\/b>\u00a0<\/span><\/li>
  2. Sign in using the email address associated with your Sharp Office account. Please\u00a0do not\u00a0use\u00a0<\/span>your\u00a0previous\u00a0Sharp Office customer code.<\/span>\u00a0<\/span><\/li>
  3. Create your password when prompted.<\/span>\u00a0<\/span><\/li><\/ol>

    Establish COS\u00a0as a new\u00a0supplier<\/span><\/b>\u00a0<\/span><\/p>

    If Sharp Office is currently set up as a supplier in your finance or procurement system, please\u00a0establish\u00a0COS as a separate\u00a0before paying\u00a0any\u00a0invoices issued by COS.<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

    \n\t\t\t\t\n\t\t\t\t\t
    Do I need to set COS up as a new supplier? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    If Sharp Office is currently\u00a0established\u00a0as a supplier in your finance or procurement system, we recommend setting up COS as a separate supplier.\u00a0Further details\u00a0are provided below.<\/span>\u00a0<\/span><\/p>

    COS\u2019s details are:<\/span>\u00a0<\/span><\/p>