{"id":70,"date":"2022-04-11T05:31:31","date_gmt":"2022-04-11T05:31:31","guid":{"rendered":"https:\/\/cos.p10.sol1.net\/?page_id=70"},"modified":"2026-04-29T06:35:42","modified_gmt":"2026-04-29T06:35:42","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/www.cos.net.au\/c\/terms-conditions","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70\" class=\"elementor elementor-70\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f53d9a6 e-flex e-con-boxed e-con e-parent\" data-id=\"f53d9a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4352715 e-con-full e-flex e-con e-child\" data-id=\"4352715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a534062 elementor-widget elementor-widget-heading\" data-id=\"a534062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Terms &#038; Conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065345c elementor-widget elementor-widget-text-editor\" data-id=\"065345c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-831c984 e-con-full e-flex e-con e-parent\" data-id=\"831c984\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a805865 e-con-full e-flex e-con e-child\" data-id=\"a805865\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8ab870 elementor-widget elementor-widget-heading\" data-id=\"a8ab870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">COS Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdbe7fe elementor-widget elementor-widget-text-editor\" data-id=\"cdbe7fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>These standard terms and conditions apply to all sale of products or provision of services by Complete Office Supplies Pty Limited ABN 92 001 634 715 (\u201cCOS\u201d) to any customer (\u201cthe Customer\u201d).<\/strong><\/p><ol><li><strong>ORDERS<\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer confirms that, regardless of whether it is ordering directly through COSnet, through COS&#8217;s Customer Support or a COS sales representative, or through an integrated ordering system, all the details that it provides when placing an order and making an offer to purchase products are true and correct.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS is not bound to fulfil any order until the order is accepted into COS\u2019s computer system. COS reserves the right to accept or reject any order in whole or in part.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A Customer cannot cancel an order after it has been accepted into COS\u2019s computer system.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 A Minimum order value of $25.00 (excl. GST) is required for all orders placed directly through COSnet or through COS&#8217;s Customer Support or a COS sales representative, or through an integrated ordering system.\u00a0\u00a0<\/p><\/li><li><strong><strong>MINIMUM ORDER VALUES AND FEES<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may apply minimum order values, delivery fees and small order handling fees depending on the customers location, order value, product type or customer segment.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Applicable fees and thresholds will be communicated to the Customer at the time of ordering, in quotes, or via COSnet.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS reserves the right to vary such fees and thresholds from time to time without prior notice, and the Customer agrees to pay all applicable fees at the time an order is placed.<\/p><\/li><li><strong><strong>FURNITURE, TECHNOLOGY, PRINT AND PROMOTIONAL ITEMS<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may require the Customer to pay a deposit to COS for orders of furniture, technology, print or promotional items. The deposit is non-refundable, except if the product supplied by COS contravenes a guarantee described in clause\u00a014 or any other guarantee which cannot be excluded under law.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 At the time of the order, COS will notify the Customer of when the balance of the price must be paid. This may be before delivery, at the time of installa\u00adtion of the products, or otherwise in accordance with the terms of payment set out in clause 8.<\/p><\/li><li><strong><strong>SPECIAL BUY INS AND CUSTOMER SPECIFIC STOCK<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Special buy ins and customer specific stock are products sourced specifically or made specifically for the Customer. The Customer may be required to enter into a separate agreement with COS with respect to these products. These products cannot be returned, except where it breaches a guarantee described in clause 14 or any other guarantee which cannot be excluded under law.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer warrants that any logos, photo\u00adgraphs or other material provided by the Customer in connection with specific buy ins or customer specific stock do not infringe any rights, including intellectual property rights (whether registered or not), of third parties.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Where the Customer has agreed to purchase special buy ins and customer specific stock over time, COS has purchased that stock for supply to the Customer and the Customer does not comply with the agreed timeframe(s) for purchase (or 30-day notice from COS in the absence of an agreed timeframe) then at COS\u2019s option:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS is entitled to charge a storage fee for such stock;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may invoice the Customer for the whole (or any part) of the stock; and<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may arrange for the stock to be destroyed or otherwise disposed of, sold or used in the event that the Customer fails to pay for and collect or take delivery of the stock, and all costs so incurred shall be a debt due to COS by the Customer.<\/p><\/li><li><strong><strong>SPECIALS, PROMOTIONS, CLEARANCE, OFFERS AND DISCOUNTS<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 All specials, promotions, clearances, offers and discounted items are subject to their specific terms and conditions and are whilst stocks last unless otherwise indicated.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 No other discount is valid with any offer for clearance products or products that are sold as part of a clearance sale. These products are not returnable once ordered except where any products have been supplied by COS in contravention of the guarantees described in clause 14 or any other guarantee which cannot be excluded under law.<\/p><\/li><li><strong><strong>DELIVERY<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Method. <\/strong>COS delivers products using a combination of dedicated COS drivers and 3rd party transport companies, depending on the Customer&#8217;s location. Furniture and technology products may be delivered to the Customer direct from the supplier.\u00a0<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Costs. <\/strong>Delivery costs may be influenced by the size and weight of the product(s) and the Customer&#8217;s location. For online orders, delivery costs are calculated in the shopping cart and will be added to the order total before checkout. For all other orders, delivery costs are as specified in the quote provided to the Customer by COS.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>Timeframe. <\/strong>For products other than furniture or technology products, unless otherwise specified by COS, COS aims to dispatch orders within 1 business day and delivery times are estimated at between 1 and 3 business days. Unless otherwise specified by COS, delivery times for furniture and technology products are estimated at between 1 to 3 weeks and Customer will be advised of the estimated delivery time at the time of order placement. COS does not give any guarantee with respect to delivery times.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Delivery is deemed to occur when the products are delivered to the Customer\u2019s nominated delivery address, including where products are left unattended at that location in accordance with delivery instructions.<\/p><\/li><li><strong><strong>TITLE AND RISK<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Title in products passes to the Customer on payment in full for those products.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Risk in the products passes to the Customer on delivery of the products to the Customer or the delivery point specified in the purchase order.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If any payment owed by the Customer on any account is overdue, COS may recover the products if they are in the Customer\u2019s possession and re-sell the products. For the purpose of recovering the products, the Customer agrees to allow COS, its servants or agents to enter upon the Customer\u2019s or other premises upon which the products are located during the Customer&#8217;s business hours.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer has the right to dispose of the products in the course of its business for the account of COS and to pass good title to the products to its customer being a bona fide purchaser for value without notice of COS\u2019s rights. If the products are on-sold prior to COS being paid in full then the sale proceeds are deemed to be held in trust by the Customer for COS.<\/p><\/li><li><strong><strong>PAYMENT<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS is not obliged to accept any order for products on credit. Without limiting COS&#8217;s discretion to refuse any order, COS may not accept an order for products on credit from a Customer until that Customer has submitted a credit application and that credit application has been approved by COS.\u00a0<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Payment by approved customers is to be made within 30 days of the issue of invoice. Cus\u00adtomers on the monthly billing program must pay within 15 days of the end of the calendar month of purchase in full.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Interest at the rate of 1.5% per calendar month (or part thereof) will be charged per calendar month (or part thereof) on all overdue amounts, unless expressly waived by COS.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Credit card payments or payments made via alternative checkout methods (such as PayPal, Afterpay etc.) will incur a fee.<\/p><\/li><li><strong><strong>ACCOUNT MANAGEMENT<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS reserves the right to suspend or terminate a Customer\u2019s account, refuse supply or restrict access to COSnet at its discretion.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Without limiting clause (a), COS may take such action where the Customer is in breach of these terms and conditions or has overdue payments.<\/p><\/li><li><strong><strong>RECOVERY OF LEGAL COSTS AND COLLECTION EXPENSES BY COS<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the event of non-payment of a valid tax invoice issued by COS, COS reserves the right to commence collection action and stop delivery of products and\/or services.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Should legal action become necessary in COS&#8217;s opinion, legal action may include recovery of the outstanding debt including any reasonable legal costs and disbursements incurred by COS on a solicitor\/client basis, and any collection expenses incurred.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the event that COS commences legal action against a Customer, the Customer shall indemnify COS in respect of, and must pay to COS on request, any reasonable costs and expenses (including legal and related costs on a solicitor\/client basis) incurred by COS in enforcing its rights against the Customer.<\/p><\/li><li><strong><strong>RETURNS FOR CREDIT<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer may return a product for credit (but not a refund) if the Customer returns the product within 14 days of delivery in a saleable condition and in its original packaging. This does not apply for products that are categorised as furniture, technology, print or promotional items, or products which are special buy ins, customer specific stock, specials, clearances, promotions, offers and discounted items.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer is responsible for the costs of return and must submit a request for the product to be returned and receive confirmation from COS to return the product before returning it.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Customer wishes to return products after 14 days following delivery, then this will be at the sole discretion of COS and if COS agrees to provide a credit, a re-stocking fee may be deducted from the credit.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 This clause 11 does not apply to damaged or defective products, products delivered after their &#8220;use by\u201d or &#8220;best before date\u201d or products which are not otherwise in accordance with the Customer\u2019s order or the guarantees described in clause 14 or any other guarantee which cannot be excluded under law.<\/p><\/li><li><strong><strong>WARRANTIES<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Warranties are available for select goods as specified on COSnet.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The benefits provided in these warranties are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws applicable to the goods.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The warranty period will be stated in the goods description advertised, on your sale order or on the goods. Repaired or replaced goods or parts carry only the unexpired portion of the original warranty period.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The warranty will not apply if:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 repairs to a good are made or attempted by a service provider other than one approved in writing by us or the manufacturer in advance;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the good has not been used or maintained in accordance with the manufacturer&#8217;s instructions as provided with the good;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Customer uses the good in an abnormal manner for example if the good is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, cleaned improperly, not maintained properly or used after partial failure.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iv)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the good is damaged due to storage, handling, transportation or improper disassembly or assembly;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(v)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the good has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(vi)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the good is tampered with in any way;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(vii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the good&#8217;s serial number, as applied by the manufacturer, has been altered or removed from the good; or<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(viii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 any other exclusion set out in the product warranty published on COSnet or provided with the product applies.<\/p><p>(e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To claim under this warranty, the Customer must notify COS of any claim in writing as soon as reasonably practicable after it becomes aware of the defect giving rise to the warranty claim.<\/p><p>(f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 As part of the claims process, COS may require the Customer to return the goods. Prior to returning any goods to COS, Customer must obtain a credit return authorisation number which must be clearly shown on the outside of the packaging when returning the goods to COS.<\/p><\/li><li><strong><strong>RETURNS FOR FURNITURE, TECHNOLOGY, PRINT AND PROMOTIONAL ITEMS<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS does not accept returns for any product categorised as furniture, technology, print or promotional items, except where it is required to accept a return under law, including under Australian Consumer Law. An example of where COS might be required to accept a return under law is if the product supplied breaches a guarantee described in clause 14.\u00a0<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If a Customer considers that COS has supplied any product categorised as furniture, technology, print or promotional items in contravention of the guarantees described in clause 14:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Customer must submit a request for the product to be returned and receive confirmation from COS to return the product before returning it.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 without any admission of liability, COS may return the product to the manufacturer to determine the nature of the problem before COS offers a remedy to the Customer (such as a return or credit);<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may choose to repair products based on manufacturers policy, send the product for repair by the manufacturer&#8217;s authorised repair agents advised or offer another remedy.<\/p><\/li><li><strong><strong>OUR GUARANTEE<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.\u00a0<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 These terms and conditions must be read subject to the provisions of the Competition and Consumer Act 2010 (Cth).<\/p><\/li><li><strong><strong>FORCE MAJEURE<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS is not liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, supply chain disruptions, transport delays, labour shortages or industrial disputes.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS may suspend or delay performances of its obligations for the duration of such an event without liability to the Customer.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Where the delay continues for an extended period, COS may cancel any affected order without liability.<\/p><\/li><li><strong><strong>LIABILITY<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the products or services are not of a kind ordinarily acquired for personal, domestic or household use, COS limits the amount of its liability, at its option, to:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 in the case of products, any one or more of the following:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (A)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the replacement of the products or the supply of equivalent products;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (B)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the repair of the products;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (C)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the payment of the cost of replacing the products or of acquiring equivalent products; or<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (D)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the payment of the cost of having the products repaired.<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 in the case of services:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (A)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the supplying of the services again; or<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 (B)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the payment of the cost of having the services supplied again.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To the extent permitted by law, it is the Customer\u2019s sole responsibility to ensure that the products or services supplied are sufficient and suitable for the purposes of the Customer.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Subject to any other terms of these terms and conditions, a party is not liable to the other party for indirect or consequential damages relating to these terms and conditions or the sale of products or services.<\/p><\/li><li><strong><strong>INDEMNITY<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer must indemnify COS against any loss, action, suit, claim, demand, cost or expense (<strong>Loss<\/strong>) COS suffers or incurs as a result of:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Customer&#8217;s breach of its obligations under this Agreement;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Customer&#8217;s non-compliance with any applicable law;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the use of the goods by the Customer otherwise in accordance with specifications or intended use; and<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iv)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Customer&#8217;s negligence.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer&#8217;s liability to indemnify COS for Loss is reduced to the extent the Loss is directly caused by the acts or omissions of COS.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS must use reasonable endeavours to mitigate the Loss.<\/p><\/li><li><strong><strong>PERSONAL PROPERTY SECURITIES<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer acknowledges and agrees that these terms and conditions constitute a security agreement for the purposes of the <em>Personal Property Securities Act 2009<\/em> (Cth) (&#8220;<strong>PPSA<\/strong>&#8220;) (\u201c<strong>Security Agreement<\/strong>\u201d) and creates a security interest in all products supplied by COS on credit from time to time and any proceeds of the sale of the products to secure payment for the products (\u201c<strong>Security Interest<\/strong>\u201d).<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer further agrees that COS may lodge a financing statement on the Personal Property Securities Register established under the PPSA in respect of the Security Interest and the proceeds of the sale of the products, including as a purchase money security interest (\u201c<strong>PMSI<\/strong>&#8220;).<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer must do all things reasonably required (including providing information, providing consents and signing documents) to enable COS to acquire, maintain and enforce a perfected Security Interest in the products.<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Customer disposes of the products, the Customer must immediately use those proceeds to repay any amount the Customer owes to COS, which COS may apply in the order specified in s 14(6)(c) of the PPSA. The Customer must also not grant another security interest over those proceeds that ranks ahead of COS\u2019s Security Interest.<\/p><p>(e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If a higher-priority security interest does arise in the products despite clause 18(d) <a href=\"#_bookmark0\">, <\/a>the Customer must ensure that the Customer receives cash proceeds equal to at least the market value of the products and immediately pay those proceeds to COS to reduce the amount owing to COS.<\/p><p>(f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer must not act in a manner that would detriment COS\u2019s registered Security Interest without COS\u2019s prior written consent. This may include changing its structure, status or partnership, assigning or selling its business or amending any registered documentation.<\/p><p>(g)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To the extent permitted by law:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 for the purposes of sections 115(1) and 115(7) of the PPSA, COS need not comply with sections 95, 118, 121(4), 125, 129(2), 129(3), 130, 132(3)(d) or 132(4) and sections 142 and 143 are excluded; and<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 for the purposes of section 115(7) of the PPSA, COS need not comply with sections 132 and 137(3).<\/p><p>(h)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To the extent permitted by law, the Customer agrees to waive its rights to receive any notice required under the PPSA (including a notice of a verification statement).<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The parties must not disclose information of the kind mentioned in section 275(1) of the PPSA, except in the circumstances where:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 disclosure is required by sections 275(7)(b) to (e) of the PPSA;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a party reasonably believes the disclosure necessary to comply its obligations under the PPSA or any other law; or<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 COS discloses information of a kind mentioned in section 275(1) of the PPSA to the extent that COS is not doing so in response to a request made by an &#8220;interested person&#8221; (as defined in section 275(9) of the PPSA) pursuant to section 275(1) of the PPSA.<\/p><p>(j)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Notwithstanding clause 18(i), the Customer must only authorise the disclosure of information under section 275(7)(c) or request information under section 275(7)(d) of the PPSA, if COS approves such disclosure or request for information in writing.<\/p><p>(k)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 If the Customer defaults in the timely performance of any obligation owed to COS, COS may enforce the Security Interest by exercising any of COS\u2019s rights. The Customer agrees to pay all costs reasonably incurred by COS in enforcing or attempting to enforce the Security Interest.<\/p><\/li><li><strong><strong>INTELLECTUAL PROPERTY AND RESTRICTIONS ON USE OF CONTENT<br \/><\/strong><\/strong><p>Unless expressly stated otherwise, all intellectual property rights appearing on COS&#8217;s website, such as names, trademarks (registered and unregistered), logos and copyright material, are owned by COS and\/or its related companies or the third-party supplier of the relevant product. The Customer must not use that intellectual property, except as expressly permitted by COS in writing or in the case of copyright material, as permitted by Australian and international copyright laws).<\/p><\/li><li><strong><strong>PRIVACY AND PERSONAL INFORMATION<br \/><\/strong><\/strong><p>The collection, use and disclosure of personal information provided by the Customer to COS is governed by COS&#8217;s Privacy Policy.<\/p><p>COSnet and COS\u2019s website may use cookies and similar technologies to improve functionality, user experience and performance. By using COSnet, the Customer consents to such use as outlined in COS\u2019s Privacy Policy.<\/p><\/li><li><strong><strong>DISCLAIMER<br \/><\/strong><\/strong><p>While COS takes reasonable steps to ensure that its website is accurate, the website and its contents are provided on an \u201cas is\u201d basis. To the maximum extent permitted by law, all warranties in respect of COS&#8217;s website (including the content of or use of this site, the security of the Customer&#8217;s computer in accessing this site, computer viruses, the availability, uptime and security of this site and the integrity of data accessed through this site) are excluded. COS reserves the right to revise the content of, or withdraw access to COS&#8217;s website at any time without notice or liability to the Customer.<\/p><\/li><li><strong><strong>PRODUCT INFORMATION AND SUSTAINABILITY CLAIMS<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Product descriptions, specifications and sustainability attributes (including but not limited to environmental claims, recyclability or carbon-related statements) are based on information provided by suppliers or manufacturers.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 While COS takes reasonable steps to ensure accuracy, such information may change without notice and is not guaranteed unless expressly confirmed in writing by COS.<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer acknowledges that it does not rely solely on such information when making purchasing decisions.<\/p><\/li><li><strong><strong>COSNET LOGIN<br \/><\/strong><\/strong><p>COSnet is the COS website available at <a href=\"https:\/\/www.cos.net.au\/\">https:\/\/www.cos.net.au\/<\/a> and is amended from time to time.<\/p><p>The login details for COSnet are intended to be used only by the Customer&#8217;s authorised representatives.\u00a0 The Customer must not disclose its login details to anyone other than current employees authorised to place orders through COSnet. The Customer must keep the login details secure, prevent use of its COSnet login details by any unauthorised person and immediately change its password if it knows or suspects that an unauthorised person has the login details.<\/p><\/li><li><strong><strong>COSNET USAGE<br \/><\/strong><\/strong><p>The Customer must, and must ensure that its employees, agents and contractors:<\/p><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not use COSnet or any modem connection with COS in order to gain unauthorised access to any computer system of COS;<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 use COSnet only for its intended purposes and comply with the law in using this website;<\/p><p>(c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not use the COSnet account login details of any other person;<\/p><p>(d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not damage, disrupt or interfere with COSnet;<\/p><p>(e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not interfere with or compromise the security of COSnet, COS&#8217; network or COS&#8217; host service. For example but not limited to, attempting to transmit any malware, spamming, phishing, email bombing;<\/p><p>(f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not disrupt or interfere with any other user\u2019s use of COSnet or the security of their account; and<\/p><p>(g)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 not use COSnet login access for any purpose other than for the ordering of goods from COS.<\/p><\/li><li><strong><strong>CYBERSECURITY<br \/><\/strong><\/strong><p>(a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer must comply with the cybersecurity policy of COS, as provided by COS from time to time.<\/p><p>(b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 In the unlikely event of the Customer obtaining unauthorised or unintended access to third party personal information (as that term is defined in the <em>Privacy Act 1988<\/em> (Cth)) from COS, the Customer must as soon as reasonably practicable:<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(i)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 notify COS of its possession of the personal information;<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(ii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 at the option of COS, return or destroy the personal information; and<\/p><p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0(iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 comply with the reasonable requests of COS to remedy the data breach.<\/p><\/li><li><strong><strong>LINKS TO THIRD PARTY SITES<br \/><\/strong><\/strong><p>There may be links to other websites or advertisements of products and services available from other parties on COS&#8217;s website. COS is not responsible for those websites, their content or the products and services available on them. Links and feeds are provided solely for the Customer&#8217;s convenience and the Customer uses them entirely at its own risk.<\/p><\/li><li><strong><strong>SEVERABILITY<br \/><\/strong><\/strong><p>If any provision of these terms and conditions is illegal or unenforceable due to any legislation, including the <em>Competition and Consumer Act 2010<\/em> (Cth), such provision shall be severed from these terms and conditions, and this will not otherwise render any other provision of these terms and conditions unenforceable.<\/p><\/li><li><strong><strong>INCONSISTENCIES<br \/><\/strong><\/strong><p>Any orders placed with COS are on the basis of these terms and conditions unless otherwise expressly agreed in writing by COS. In the event of any inconsistency between any terms and conditions in the Customer\u2019s order, then these terms and conditions will prevail.<\/p><\/li><li><strong><strong>JURISDICTION<br \/><\/strong><\/strong><p>The law of the state of New South Wales shall apply to these terms and conditions and sales by COS.<\/p><\/li><li><strong><strong>CHANGES<br \/><\/strong><\/strong><p>COS may add to or change these terms and conditions provided the updated terms and conditions are available to be viewed online at <a href=\"https:\/\/www.cos.net.au\/\">www.cos.net.au<\/a>. The Customer will be bound by and agrees to accept any such updated terms and conditions.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class='watch-action'><div class='watch-position align-left'><div class='action-like'><a class='lbg-style3 like-70 jlk' href='javascript:void(0)' data-task='like' data-post_id='70' data-nonce='46b592bb9a' rel='nofollow'><img class='wti-pixel' src='https:\/\/www.cos.net.au\/c\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='Did you find this useful?' \/><span class='lc-70 lc'>0<\/span><\/a><\/div><div class='action-unlike'><a class='unlbg-style3 unlike-70 jlk' href='javascript:void(0)' data-task='unlike' data-post_id='70' data-nonce='46b592bb9a' rel='nofollow'><img class='wti-pixel' src='https:\/\/www.cos.net.au\/c\/wp-content\/plugins\/wti-like-post\/images\/pixel.gif' title='' \/><span class='unlc-70 unlc'>0<\/span><\/a><\/div> <\/div> <div class='status-70 status align-left'><\/div><\/div><div class='wti-clear'><\/div>","protected":false},"excerpt":{"rendered":"<p>COS Terms These standard terms and conditions apply to all sale of products or provision of services by Complete Office Supplies Pty Limited ABN 92 001 634 715 (\u201cCOS\u201d) to any customer (\u201cthe Customer\u201d). ORDERS (a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Customer confirms that, regardless of whether it is ordering directly through COSnet, through COS&#8217;s Customer Support or a &#8230; <a title=\"Terms &#038; Conditions\" class=\"read-more\" href=\"https:\/\/www.cos.net.au\/c\/terms-conditions\" aria-label=\"Read more about Terms &#038; Conditions\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":300,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":136,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":57374,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/pages\/70\/revisions\/57374"}],"wp:attachment":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}