{"id":59335,"date":"2026-03-17T02:50:00","date_gmt":"2026-03-17T02:50:00","guid":{"rendered":"https:\/\/www.cos.net.au\/c\/?p=59335"},"modified":"2026-07-17T02:51:19","modified_gmt":"2026-07-17T02:51:19","slug":"onboarding-new-school-supplier","status":"publish","type":"post","link":"https:\/\/www.cos.net.au\/c\/buyer-guides\/onboarding-new-school-supplier","title":{"rendered":"What Should We Expect When Onboarding a New School Supplier?"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tQuick Answer:<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When onboarding a new school supplier, you should expect to complete five steps across two to three weeks: account registration with ABN and entity details confirmed; contracted pricing documented in writing across all required categories; an approved product list built in the supplier’s ordering portal and organised by curriculum area; standing orders configured and timed to deliver before the start of the first term; and a briefing to all staff who currently place supply orders on the new arrangement. The best time to onboard a new supplier is during school holidays, so the first delivery under the new arrangement arrives before a term begins rather than after it has started.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Across 9,673 Australian schools with 4,160,918 enrolled students and 325,190 full-time equivalent teaching staff, supply procurement runs on the school calendar rather than the business calendar. This is the single most important thing to understand about onboarding a new school supplier: the timing of setup determines whether the first delivery arrives before Term 1 begins or whether the school spends the opening weeks of term managing supply gaps while the new arrangement is still being configured.<\/p>

The AEU’s 2025 State of Our Schools survey found that 86.4% of Australian public school teachers spend their own money on classroom supplies averaging $988 per year, with stationery the most commonly self-purchased item. Nationally, this amounts to an estimated $177 million annually. A significant proportion of this spending happens in the first weeks of term, when supplies have not arrived, standing orders have not been configured, or a supplier transition has not been completed before school resumed.<\/p>

Australian governments spend $91.0 billion on school education annually, at $26,140 per FTE student in government schools. Within that funding, schools deserve a supplier onboarding experience that gets the arrangement working correctly before the first school day of the year, not after. This article sets out what schools should expect from the process, how long it takes, and what to do to make it work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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schools across Australia in 2025, with 4,160,918 enrolled students and 325,190 FTE teaching staff operating across four terms per year<\/div>\t\t\t
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of Australian public school teachers spend their own money on classroom supplies averaging $988 per year, the consequence of supply arrangements that fail to keep classrooms consistently stocked<\/div>\t\t\t
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average government recurrent expenditure per FTE student in government schools in 2023-24, within total school education expenditure of $91.0 billion<\/div>\t\t\t
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The Most Important Decision: When to Onboard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The most consequential choice in supplier onboarding for a school is not which products to include in the approved list. It is when to start the process.<\/p>

Australian schools operate on a four-term calendar. Each term is approximately 10 weeks, with two-week breaks between Terms 1 through 3 and a six-week summer break between Terms 4 and 1. The ideal onboarding window is the two weeks before a term begins. This gives enough time to complete account setup, configure the approved product list, set standing order quantities, and arrange the first delivery to arrive before teachers and students return.<\/p>

The worst time to start onboarding is during the first week of term. When the account is still being set up, the approved product list is incomplete, and standing orders have not yet been configured, the school is managing supply requests through an arrangement that is not yet working. Teachers fill the gap from their own pockets, which is exactly the pattern the new arrangement is meant to prevent.<\/p>

For most schools, the practical options are: onboard during the summer holiday period in December or January, ready for Term 1; onboard during the Term 2 holiday break in June or July, ready for Term 3; or run a parallel arrangement during one term while configuring the new account, then switch fully at the start of the next term.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COS tip: <\/strong>The COS account manager can work with your school during any holiday period to complete setup before term begins. For schools onboarding in December, COS can configure the approved product list and standing orders in January so the first term-start delivery is ready before school resumes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The 5 Steps of School Supplier Onboarding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A well-managed school supplier onboarding process has five steps. For most schools, the full process can be completed in two to three weeks when started during a school holiday period.<\/p>

Step 1: Account Registration and Entity Setup<\/h3>

The first step is registering the school’s business account with the new supplier. This requires confirming the school’s ABN and the correct legal entity name for invoicing purposes (which may be the school council or governing body rather than the school itself), setting up credit terms and the preferred payment cycle, and confirming any purchase order reference requirements that the school’s accounts payable process requires.<\/p>

For government schools, entity setup should also check whether the school is required or encouraged to use a state education department supply arrangement or panel for the relevant categories. Victoria, NSW, Queensland, South Australia, and Western Australia each have their own school procurement frameworks. Where a panel arrangement applies, the account setup should occur through the panel arrangement rather than independently.<\/p>

This step typically takes one to two days and requires one contact between the business manager and the supplier’s account manager. The account manager should guide the process and confirm the correct registration pathway for the school’s entity type.<\/p>

Step 2: Contracted Pricing Confirmed in Writing<\/h3>

Before any orders are placed, contracted pricing should be confirmed and documented in writing across all product categories the school intends to purchase through the new account. This documentation is the basis for the budget planning the business manager needs to do for the year ahead.<\/p>

Contracted pricing confirmation should cover fixed unit rates for all product lines in the school’s approved list, delivery charge thresholds and any free-delivery minimums, the process for annual pricing reviews, and written confirmation that contracted rates will apply automatically through the ordering portal so staff cannot inadvertently purchase at catalogue prices.<\/p>

Victorian Department of Education procurement policy for schools defines value for money as decisions based on financial and non-financial factors including quality and ability to meet specifications. Having contracted pricing confirmed in writing satisfies the documentation requirements of this framework and provides a clear record for any subsequent budget reviews.<\/p>

Step 3: Approved Product List Built in the Ordering Portal<\/h3>

The approved product list is the operational core of the school’s supplier relationship. It is the pre-configured catalogue of specific products, at contracted prices, that teachers and staff are authorised to order. Building it correctly during onboarding prevents the two most common post-onboarding problems: staff ordering at non-contracted prices from the general catalogue, and teachers ordering non-approved product variants that create invoice inconsistencies.<\/p>

For a school, the approved product list should be organised by curriculum area or department: a classroom supplies section covering stationery and writing materials, an art and craft section, a paper and printing section, a science consumables section, a kitchen and staffroom section, a cleaning and hygiene section, and an office and administrative section. This organisation allows the business manager to fulfil teacher requests by category rather than by searching a general catalogue.<\/p>

The account manager should build the approved product list in collaboration with the business manager during onboarding. For schools transitioning from an existing supplier, the account manager can map products from the previous arrangement to equivalent items in the new supplier’s catalogue, ensuring continuity for teachers who have been ordering the same products each term.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COS tip: <\/strong>Your COS account manager will build your school’s approved product list during onboarding, drawing on your previous order history or current supply requirements. Products are configured at contracted prices so the portal shows exactly what the school has agreed to pay, organised by the categories your staff actually use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Step 4: Standing Orders Configured and Timed to Term Start<\/h3>

Standing orders are the feature that turns supplier onboarding from an administrative exercise into a direct intervention against teacher out-of-pocket spending. Configuring them correctly during onboarding means the first delivery under the new arrangement arrives before term starts, classrooms are stocked before teachers return, and the supply gap that prompts self-purchasing never opens.<\/p>

During onboarding, identify the 10 to 15 products your school orders most consistently each term: copy paper, whiteboard markers and cleaner, pens and pencils, art and craft basics, printer toner, staffroom consumables, and cleaning and hygiene products. Set initial quantities based on current enrolments and historical consumption. Configure delivery dates to arrive one to two days before the first day of each term.<\/p>

Standing order quantities should be reviewed and adjusted at the start of each new school year, when enrolments for the coming year are confirmed. The account manager should initiate this review rather than waiting for the school to request it. Quantities are adjusted after the first one to two delivery cycles as actual consumption patterns become clear.<\/p>

Step 5: Staff Briefing and Old Account Deactivation<\/h3>

The most common reason supplier onboarding fails to deliver its intended benefits is not a problem with the setup. It is a communication failure: staff continue ordering from old suppliers out of habit because nobody told them clearly that the new arrangement is in place and why they should use it.<\/p>

Before the new arrangement goes live, brief all staff who currently place supply orders. This includes the business manager, any administrative staff who process orders, department heads who order curriculum-specific supplies, and any teachers who currently order directly from suppliers rather than through the school. The briefing should cover: what has changed, how to submit supply requests under the new arrangement, what is on the approved product list, and what to do if they need something that is not on the list.<\/p>

After the first full term under the new arrangement, deactivate old supplier accounts for all categories now covered by the consolidated account. Running old accounts in parallel with the new arrangement for more than one term allows ordering habits to revert and defeats the consolidation benefit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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A School Supplier Onboarding Timeline<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Most school supplier onboarding can be completed in two to three weeks when started during a school holiday period. This timeline assumes onboarding during the December summer holiday period for a Term 1 start.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Week 1 (DEC)<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Account registration and contracted pricing
<\/strong>Register the school business account, confirm ABN and entity details, set up credit terms and payment cycle, and confirm contracted pricing across all required categories in writing. Check whether a state education department panel arrangement applies to the school’s supply categories.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Weeks 1-2 (DEC)<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Approved product list build
<\/strong>Work with the account manager to build the approved product list in the ordering portal, organised by curriculum area. Map products from the previous supplier’s catalogue where applicable to ensure continuity. Configure contracted prices for all items so the portal reflects agreed rates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Standing order configuration
<\/strong>Identify the 10-15 highest-volume regular consumables and configure standing orders at quantities calibrated to current enrolments. Set delivery dates to arrive one to two days before Term 1 starts. Confirm delivery addresses for all campuses or delivery points.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Week 3 (Jan)<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Staff briefing and parallel ordering period
<\/strong>Brief all staff who place supply orders on the new arrangement, the approved product list, and the request process. Run the first order under the new portal to confirm everything is working before term starts. Address any product gaps identified during the briefing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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End Term 1<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Review, adjust, and deactivate old accounts
<\/strong>Review standing order quantities based on first-term consumption and adjust for accuracy. Deactivate old supplier accounts for all categories now covered by the consolidated arrangement. Brief any new staff who joined during Term 1 on the ordering process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What Can Go Wrong and How to Prevent It<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Most supplier onboarding problems in schools are predictable and preventable. Here are the four most common issues and how to avoid each one.<\/p>

Starting too late in the holiday period<\/h3>

Starting the onboarding process in the last week of school holidays means the approved product list is not complete and standing orders are not configured before teachers return. Start onboarding at least two weeks before the first day of term. For Term 1, this means beginning in early to mid-January at the latest, ideally in December.<\/p>

Incomplete approved product list at go-live<\/h3>

If the approved product list does not include all the items teachers regularly need, they will work around it by ordering from old suppliers or purchasing from their own funds. Before go-live, send the draft approved product list to each department head for a 24-hour review. Ask specifically whether there are regular items their department uses that are not on the list. Add any gaps before the list is finalised.<\/p>

Staff not briefed before the new arrangement goes live<\/h3>

Teachers who do not know about the new arrangement continue ordering from old suppliers or buying supplies themselves. Send a brief written communication to all staff who currently place orders before the first term under the new arrangement. One clear email or staff meeting item explaining what has changed and what staff should do when they need supplies eliminates most reversion to old habits.<\/p>

Old supplier accounts not deactivated after transition<\/h3>

When old accounts remain active, some staff will continue using them out of habit. Active old accounts also create confusion in invoice reconciliation at the end of each term. After one full term under the new arrangement, deactivate all old supplier accounts for categories now covered by the consolidated account. If a category is not yet covered by the new arrangement, plan to add it in the next onboarding review rather than leaving the old account active indefinitely.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How long does it take to onboard a new school supplier? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For most schools, supplier onboarding takes two to three weeks when started during a school holiday period. This covers account registration and contracted pricing documentation (two to three days), approved product list build (three to five days), standing order configuration (one to two days), and staff briefing with a parallel ordering check (three to five days). Schools that start onboarding at least two weeks before term begins can have the first delivery in the stockroom before teachers return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When is the best time to switch to a new school supplier? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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During a school holiday period, ideally the summer break between Terms 4 and 1 in December and January. This is the longest break in the Australian school year (approximately six weeks) and provides the most time to complete account setup, configure the approved product list, set standing orders, and brief staff before Term 1 begins. Schools that cannot onboard during the summer break can also use the two-week break before Terms 2, 3, or 4.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Should a school run the old and new supplier in parallel during transition? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For one ordering cycle, yes. Running the first order through the new portal while keeping old supplier accounts temporarily active gives the business manager one cycle to verify that the approved product list is complete, delivery addresses are correctly configured, contracted prices are applying as expected, and standing orders are set at the right quantities. After confirming the new arrangement is working, deactivate old accounts for categories covered by the new supplier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the most common reason school supplier onboarding fails to deliver its benefits? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The most common reason is a communication failure: staff continue ordering from old suppliers because nobody briefed them clearly on the new arrangement. The AEU’s 2025 survey found 86.4% of Australian public school teachers spend their own money on classroom supplies averaging $988 per year. When teachers do not know about the new arrangement or are not directed to use it, they continue purchasing supplies themselves rather than waiting for the school account to fulfil their requests. A clear pre-term briefing to all staff who place orders prevents this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do government schools need to check procurement framework requirements before switching suppliers? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Each state and territory education department operates its own procurement framework for government schools. In some states, schools are required or encouraged to use panel arrangements or preferred suppliers for stationery and classroom supply categories. Victorian schools should check Department-managed panels. Queensland schools should check whether a department or state government supply arrangement applies. Western Australian schools should check Common Use Arrangements. NSW schools should check the eProcurement framework. Checking these requirements before selecting and onboarding a new supplier ensures the arrangement is compliant with applicable procurement policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can COS manage the onboarding process for a school? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. Every COS school account is managed by a named, dedicated account manager who manages the full onboarding process: account registration, contracted pricing documentation, approved product list build, standing order configuration, delivery setup for all campuses, and pre-term staff briefing support. COS can configure the full arrangement during school holiday periods to ensure the first delivery arrives before term begins. COS is also one of three suppliers on the Australian Government’s Whole of Government Stationery and Office Supplies Panel (Department of Finance, December 2024), confirming its credentials for institutional procurement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tOnboarding that gets your school supplied before term begins.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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COS school accounts include a dedicated account manager who manages account setup, contracted pricing, approved product list, and term-aligned standing orders, ready before your first school day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Set up your COS education account today:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet Started<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The most consequential choice in having a new school supplier is not creating the approved list of products, but when to start onboarding.<\/p>\n","protected":false},"author":13,"featured_media":59336,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3560],"tags":[3605,3595,3604,3597],"class_list":["post-59335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-buyer-guides","tag-education-procurement","tag-education-supplier","tag-school-procurement","tag-school-supplier"],"_links":{"self":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/posts\/59335","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/comments?post=59335"}],"version-history":[{"count":5,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/posts\/59335\/revisions"}],"predecessor-version":[{"id":59628,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/posts\/59335\/revisions\/59628"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/media\/59336"}],"wp:attachment":[{"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/media?parent=59335"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/categories?post=59335"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cos.net.au\/c\/wp-json\/wp\/v2\/tags?post=59335"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}