{"id":60159,"date":"2026-08-20T08:02:37","date_gmt":"2026-08-20T08:02:37","guid":{"rendered":"https:\/\/www.cos.net.au\/c\/?p=60159"},"modified":"2026-08-20T08:08:37","modified_gmt":"2026-08-20T08:08:37","slug":"order-diaries-and-planners","status":"publish","type":"post","link":"https:\/\/www.cos.net.au\/c\/buyer-guides\/order-diaries-and-planners","title":{"rendered":"How Do I Order Diaries and Planners on COS?"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tQuick Answer:<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You can order diaries and planners on COS through the COS website at cos.net.au. If you have a COS account, log in to access your order history, reorder previous diary purchases, and apply any contracted or promotional discounts. Browse the Diaries and Planners category to filter by type, format, size, and price. Add items to your cart and proceed through the standard checkout process. If you have a discount entitlement and it is not appearing at checkout, contact your COS account manager or the COS customer service team before completing the order. Orders are subject to COS Terms and Conditions of Sale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COS supplies diaries, planners, and organisational stationery to businesses, schools, and government organisations across Australia. Whether you are reordering the same diary range your team used last year, ordering in bulk for an upcoming financial year, or purchasing for the first time, the process is straightforward through your COS account or the COS website.<\/p>

This article covers the full ordering process for diaries and planners on COS, including how to find your previous diary orders for reordering, what to do if a discount is not appearing at checkout, and where to find the Terms and Conditions that apply to diary orders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Order Diaries and Planners on COS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ordering diaries and planners on COS follows the same process as any other product on the COS website. Here is the step-by-step process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Log in to your COS account
<\/strong>Go to cos.net.au and log in using your account email and password. Logging in before browsing ensures contracted pricing, any applicable discounts, and your saved order history are all visible as you shop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Navigate to Diaries 2027
<\/strong>From the homepage, use the top navigation menu or the search bar to find the Diaries 2027 category. You can browse all available products or use the filter panel on the left to narrow by type (diary, planner, desk pad), format (day to a page, week to view, month to view), size (A4, A5, pocket), brand, and price range.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Select your product and check the details
<\/strong>Click on any diary or planner to view the full product page, including size, page count, cover type, date range, and any available variants. Check the product details carefully before adding to cart, particularly the year edition if you are ordering ahead for the following calendar or financial year.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Add to cart and review your order
<\/strong>Add the quantity required to your cart. Review the cart to confirm product name, edition year, quantity, and unit price before proceeding. If you have a promotional or contracted discount, it should appear here.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complete checkout
<\/strong>Proceed through checkout, confirm your delivery address, select your preferred delivery option, and submit the order. You will receive an order confirmation email to the address associated with your COS account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How to Find Last Year's Diary Orders and Reorder<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your team or organisation ordered diaries last year and you want to reorder the same products for the coming year, you do not need to search the catalogue from scratch. Your COS account stores your full order history, making it straightforward to find what you ordered previously and place a new order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Log in and go to Order History
<\/strong>Log in to your COS account at cos.net.au. From your account dashboard, navigate to Order History. This displays all orders placed under your account, listed by date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Filter by date range
<\/strong>Use the date filter to find orders placed in the same period last year, for example January to March if you typically order at the start of the calendar year, or October to November if you order ahead of the financial year. This narrows the list to the relevant ordering window.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Identify your diary order
<\/strong>Locate the order or orders that included diaries or planners. Click into the order to see the full product list, including product names, SKU codes, quantities, and the edition year purchased.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Add items to cart for reorder
<\/strong>From the order detail view, you can add individual items back to your cart. Check that the product you are adding is the current year edition, as diary products are updated annually. If the exact product has been updated or renamed, use the SKU or product name to search for the current equivalent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Complete checkout
<\/strong>Proceed through checkout, confirm your delivery address, select your preferred delivery option, and submit the order. You will receive an order confirmation email to the address associated with your COS account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COS tip: <\/strong>If you manage diary ordering for a large team or organisation and would like help reconciling last year’s order against this year’s requirements, contact your dedicated COS account manager. They can pull your order history and prepare a draft reorder list for your review.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What to Do If Your Discount Is Not Showing at Checkout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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COS offers a discount on essential business supplies and may also apply contracted or promotional discounts to eligible accounts. If you are expecting a discount to appear on your diary order and it is not visible in the cart or at checkout, do not complete the order until the issue is resolved. Completing the order at the wrong price requires a retrospective adjustment, which takes longer to resolve than addressing it before checkout.<\/p>

Additionally, some offers are only valid until a certain period and may no longer be applicable for orders after the date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Confirm you are logged in to the correct account
<\/strong>Discounts are applied at the account level. If you are browsing without logging in, or if you are logged into a different account than usual, contracted or promotional discounts will not appear. Log out and log back in to the account your discount is associated with.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Confirm the discount applies to diaries
<\/strong>Some promotional or contracted discounts apply to specific product categories and may not cover all diary or planner products. Check whether the discount you are expecting has any category exclusions. For diary discounts, the offer excludes Personnel Boards, Writing Instruments, Undated Planner Refills, Notebooks, Teacher Planners, Custom Branded Diaries, and Promotional Products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Check the cart subtotal and discount line
<\/strong>In the cart, look for a discount or promotion line below the product subtotal. If the discount has been applied it will appear here. If the line is not visible, the discount has not been triggered for this order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Contact your account manager or COS customer service
<\/strong>If the discount should apply and is still not showing after checking the above, do not proceed with the order. Contact your COS account manager directly or call COS customer service on 1300 COS COS (1300 267 267). Have your account number and the products in your cart ready. The team can confirm whether the discount applies to your order and, if needed, apply it manually before you complete the purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Important: <\/strong>Do not complete your order if the expected discount is not showing. Contact COS customer service or your account manager before checkout. Retrospective price adjustments after an order has been placed take longer to process than resolving the issue before the order is submitted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Terms and Conditions for Ordering Diaries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All orders placed on cos.net.au, including diary and planner orders, are subject to the COS Terms and Conditions of Sale. These set out the terms that govern purchases, delivery, returns, and any promotional pricing.<\/p>

Key points to be aware of when ordering diaries include:<\/p>