J.I. Office & Education FAQS

COS is the largest Australian owned and operated national office product company. We are passionate and committed to the customer experience and the office products industry. COS was founded in 1977 by Dominique Lyone as a local office stationery business. Over 45 years later, COS has over 500 staff delivering thousands of products to businesses across Australia with warehouses in every state and territory. COS remains a family run and privately owned business with Dominique’s daughters Amie & Belinda Lyone now leading the business together as Co-CEO.

COS has always been committed to continued annual growth organically (i.e., business development and category extension) however over recent years we have been more actively looking for acquisition opportunities as well. In May 2018, we acquired Lyreco, in August 2019 we acquired Vital Office which contributed to our accelerated growth in the Education market, and more recently in October 2021 we acquired QCA.

When the opportunity arose for further growth of COS through the acquisition of J.I. Office & Education, Dominique was able to recognise the value of J.I. Office & Education. Due to many years of sustainable growth delivered by all employees across our company, COS is in a strong position allowing us to take advantage of this opportunity. 

COS acquired the business of J.I. Office & Education to build on the solid platform that it has already been able to create within the office supplies industry. COS was able to recognise the value within J.I. Office & Education and has been impressed by their operations and ability to grow and compete in the market.

Blending the COS and J.I. Office & Education business and teams will offer our customers a clear locally owned and operated alternative, with significant buying power to deliver competitive prices, value-added services that equal global standards, and a leadership team that is passionate about the customer experience.

As of 1st August 2022 COS will take over the servicing of all J.I. Office & Education customers with a priority to not disrupt service in any way. It is important to confirm that your agreement remains valid and unaffected by this decision. It will continue to be serviced as usual and there will be no changes to our commitment to service excellence.

Your username is your email address and password is the same password you login to the J.I. Office & Education website.

• If for any reason you cannot remember your J.I. Office & Education password, please click “forgot password” in the login area.
• If your email address is not working for any reason as the username, please contact customer service. 

COS has seven distribution centres across Australia enabling you to order up until 5pm for guaranteed next business day delivery to most areas. 

The J.I. Office & Education contact details will be redirected to COS so you can continue to contact (03) 5444 2242 or sales@jiop.com.au for any questions relating to any quotes, orders, returns, invoice requests or general queries and you will be redirected automatically to COS from 1st August 2022. 

You can also contact us on 1300 88 22 22 , cos.net.au via LiveChat, or email info@cos.net.au.

Today COS does offer a wider product range than J.I. Office & Education across many categories including education, cleaning, technology, canteen, and furniture. As the integration of our two companies progresses, J.I. Office & Education and COS’s product ranges will be reviewed to ensure we have the right range. You may see some different brand names at COS with the same product features you need.

COS has an extensive range of over 1,000 COS branded products across paper, office products, education supplies and furniture offering customers great value.

COS also has exclusive access to a number of brands in the Australian market including Muru Indigenous Range, New Future Paper, Power Fresh chemicals and hygiene, A+Plus writing instruments, Superprint toner cartridges, Printec labels and StickN sticky notes range.

As of 1st August, 2022 COS will take over the servicing of all J.I. Office & Education customers with a priority to not disrupt service in any way. It is important to confirm that your agreement remains valid and unaffected by this decision. It will continue to be serviced as usual and there will be no changes to our commitment to service excellence.

At this time, it is business as usual. It is important to confirm that your contract remains valid and unaffected by this decision. If you have a specific question regarding your contract please contact your J.I. Office & Education Account Manager.

You will continue to pay J.I. Office & Education directly for any J.I. Office & Education invoices. Please refer to the latest copy of your invoice for reference to bank account details and the remittance process.

Once you transfer to COS on 1st August 2022 you will start to receive invoices from COS which do have different bank account details to make a payment.

If you have J.I. Office & Education set up in your system we recommend you set up COS in your system as a new vendor. COS does have a different ABN to J.I. Office & Education –

• COS ABN is 92 001 634 715
• COS bank details
  Bank: St George Bank Limited
  BSB: 332-027
  Account Number: 551155551
  Account Name: Complete Office Supplies Pty Ltd

Yes, it is business as usual for J.I. Office & Education sales and support. J.I. Office & Education customers should continue to use existing J.I. Office & Education contacts for support to address immediate and ongoing needs. We will communicate any changes or transitions in advance through these familiar channels. We look forward to welcoming many of the J.I. Office & Education team members to COS.

You will continue to be updated regularly on the transition plan via your account manager and directly via email. COS is committed to a smooth transition for all customers. In the meantime, if you have any other questions, please don’t hesitate to contact your account manager or customer service at (03) 5444 2242.

We recognise the importance of the driver in your delivery experience and understand often the driver understands your delivery preferences. We are pleased to confirm you will maintain the same driver that serviced your business at J.I. Office & Education. 

In any case where a driver has to change even temporarily, there will be a handover between drivers to explain your requirements. If your delivery requires drivers to be inducted into your location, have swipe card access or police clearances we will ensure there is a smooth transition between drivers taking these requirements into consideration.