COS Acquistion of Sharp Office Customer FAQs
Sharp Office Products Division Transition to COS
From 3 August 2026, COS will service customers of Sharp Office’s Office Products Division, including office supplies, furniture and branded merchandise (print and promotional products).
Sharp Office will continue to own and operate its Print Solutions business, including copiers, printers and managed print services.
For customers, this brings together the local people, relationships and service you know with COS’s established Newcastle operations with over 30 local team members, a broader product range and national capability. COS is an Australian family-owned business that has been supporting Australian workplaces and schools since 1977.
This guide explains what the transition means for customers and any actions you may need to take.
About The Transition
What is changing?
From 3 August 2026, the Office Products Division of Sharp Office will transition to COS. COS will become responsible for supplying and servicing customers purchasing office products, furniture and print branded merchandise (print and promotional products).
The shared priority of Sharp Office and COS is to make the transition as smooth as possible and minimise disruption to customers’ day-to-day ordering, delivery, service and support.
What is not changing for Office Products customers?
The people and relationships customers rely on will continue. Sharp Office Account Managers, Customer Service team members and drivers have joined the COS team, allowing customers to continue working with familiar local contacts. Our priority is to maintain continuity in customers’ day-to-day ordering, delivery, service and support.
What is not changing for Print Solution customers?
Sharp Office will continue to independently own and operate its Print Solutions business. Existing copier, printer and managed print customers will continue to be supported by the Sharp Office team under their existing support arrangements.
Why is the Office Products Division transitioning to COS?
Sharp Office has built its reputation across Newcastle and the Hunter through trusted local relationships, responsive service and a strong understanding of its customers. Protecting those strengths is central to the transition.
Into the future, Sharp will focus on the existing copiers, printers and managed print service offering across the Greater Hunter. COS, also a privately-owned, long-established supplier with over 30 team members and a local warehouse and delivery fleet based in Mayfield was the perfect choice to offer Sharp Office customers continued local support while gaining access to a broader range, national buying power and improved digital ordering capability.
Sharp Office’s Office Products Account Managers, Customer Service team members and drivers are also joining the COS team, helping preserve the relationships and local knowledge customers value.
Who is COS?
COS is Australia’s largest family-owned and operated workplace and education supplies business, led by second-generation sisters, Co-CEOs Belinda and Amie Lyone.
Founded in 1977 by the late Dominique Lyone, COS has been supporting Australian workplaces and schools for almost 50 years helping to keep them productive, healthy and safe. Today, COS has more than 700 team members nationally, while maintaining local operations and service teams in the communities it supports – including an established warehouse and delivery operation in Newcastle.
Will service still be locally supported?
Yes. Customers will continue to be supported by people who know their business and the Newcastle and Hunter region.
COS already has an established Newcastle warehouse and local delivery operation. Sharp Office’s Office Products Account Managers, Customer Service team members and drivers are joining COS, helping provide continuity of relationships, local knowledge and service.
When will the transition take effect?
The transition will take effect on 3 August 2026. Until advised otherwise, customers should continue working with their usual Sharp Office contacts.
How will I be informed of any changes?
You will continue to be updated regularly on the transition plan via your account manager and direct via email. COS is committed to a smooth transition of all customers. In the meantime, if you have any other questions, please don’t hesitate to contact your Sharp Office account manager or customer service.
What Customers Need To Do
Do I need to do anything before 3 August 2026?
Until 3 August 2026, please continue ordering and working with your usual Sharp Office contacts.
From 3 August, online orders will be placed through COSnet, COS’s online ordering platform for workplace products, furniture and branded merchandise.
Accounts for Sharp Office customers have already been created, so there is no need to complete a new account application. Before placing your first order through COSnet, you will need to:
Activate your COSnet account
- Activate your COSnet account using this link
- Sign in using the email address associated with your Sharp Office account. Please do not use your previous Sharp Office customer code.
- Create your password when prompted.
Establish COS as a new supplier
If Sharp Office is currently set up as a supplier in your finance or procurement system, please establish COS as a separate before paying any invoices issued by COS.
Do I need to set COS up as a new supplier?
If Sharp Office is currently established as a supplier in your finance or procurement system, we recommend setting up COS as a separate supplier. Further details are provided below.
COS’s details are:
- ABN: 92 001 634 715
- Bank: St George Bank Limited
- BSB: 332-027
- Account Number: 551155551
- Account Name: Complete Office Supplies Pty Ltd
Any invoices issued by Sharp Office should continue to be paid to Sharp Office using the details shown on the invoice. COS invoices should be paid using the payment details shown on the relevant COS invoice.
For any accounts enquiries you can contact accounts@cos.net.au or (02) 8832 6388.
Who can help me with the transition?
Your usual Account Manager remains your first point of contact and understands your business and local requirements. Their contact details including mobile number will remain the same, and emails sent to their existing Sharp Office email address will be automatically redirected to their new COS email address for a transition period.
You can also contact the local Customer Service team for product, order, return, invoice or general enquiries.
- Phone: (02) 4940 0544
- Email: newcastlecustomers@cos.net.au
Ordering and COSnet
When should I begin ordering through COS?
Customers will transition to COSnet (cos.net.au) from 3 August 2026. our custom-built e-commerce platform designed specifically to meet the needs of the Australian office products industry. Until then, continue using your existing Sharp Office ordering process unless you are advised otherwise.
How will I access COSnet?
Your COS account has already been set up.
If you are a first-time user of COSnet, please click here to set up your COS account password. Your username will remain the same as the email address associated with your Sharp Office account. Please do not use your previous Sharp Office customer code.
What should I do if I cannot access COSnet?
Contact the COS Customer Service team for assistance:
- Phone: (02) 4940 0544
- Email: newcastlecustomers@cos.net.au
Will the order cut-off time change?
No. There will be no change to the current order cut-off time.
What happens if I have both a Sharp Office login and a COS account?
Please continue using your existing COSnet login. If your Sharp Office login uses the same email address as your COS account, you can use that email address and your existing COSnet password to sign in at cos.net.au.
If you have difficulty accessing your account please contact the COS Customer Service team on (02) 4940 0544 or at newcastlecustomers@cos.net.au
Will my Sharp Office favourites be available through the COS login?
Yes – the COS team has been busy behind the scenes porting your favourites across from Sharp Office to your COS account, so your existing favourites should be available to see when you log in.
If you can’t find your favourites when you log into COS, please contact the COS Customer Service team on (02) 4940 0544 or at newcastlecustomers@cos.net.au
Products, Pricing and Contracts
Will my existing products still be available?
Customers will gain access to a broader range across office supplies, furniture, branded merchandise, technology, cleaning, kitchen and bathroom supplies, education products and other workplace essentials.
COS will work with customers to understand their established product requirements. While some equivalent products may carry different brand names, the priority will be to provide the right quality, functionality and value for each customer.
If you require a particular product, specification or brand, please speak with your Account Manager.
Will my prices and discounts change?
Our priority to not disrupt service in any way. It is important to confirm that your agreement remains valid and unaffected by this decision. It will continue to be serviced as usual and there will be no changes to our commitment to service excellence. Customers with questions about their agreed pricing or discounts should contact their Account Manager.
Will my existing contract be honoured?
Currently, it is business as usual. It is important to confirm that your contract remains valid and unaffected by this decision. If you have questions about the terms of a particular agreement, please contact your Account Manager.
Existing Order, Returns and Warranties
Who should I contact about an order or return?
For questions about quotes, orders, returns, invoice requests or general product enquiries, contact:
- Phone: (02) 4940 0544
- Email: newcastlecustomers@cos.net.au
Customers may also continue to contact their usual Account Manager. Their contact details including mobile number will remain the same, and emails sent to their existing Sharp Office email address will be automatically redirected to their new COS email address for a transition period.
Invoicing and Payments
Will the bank account for payments change?
Please continue to pay Sharp Office directly for invoices issued by Sharp Office, using the payment details shown on the relevant invoice.
From 3 August 2026, customers will begin receiving invoices from for all purchases. COS invoices will contain different payment details and must be paid using the information shown on the COS invoice.
We recommend you set up COS in your system as a new vendor, using the following details:
- ABN: 92 001 634 715
COS Bank Details:
- Bank: St George Bank Limited
- BSB: 332-027
- Account Number: 551155551
- Account Name: Complete Office Supplies Pty Ltd
Will I receive separate invoices from COS and Sharp Office?
Customers purchasing both office products and Print Solutions services may receive separate invoices.
COS will invoice for applicable office products, furniture and branded merchandise supplied by COS. Sharp Office will continue to invoice for applicable copier, printer and managed print services.
Delivery and Local Service
Will orders still be delivered from Newcastle?
Yes. Your orders will continue to be supported through an established local Newcastle operation. COS already has a warehouse and delivery fleet in Newcastle, and Sharp Office drivers are joining the COS team. This combines the local delivery knowledge customers value with the capacity, range and support of COS’s broader national network.
Will the order cut-off time or delivery arrangements change?
There will be no change to the current order cut-off time. COS’s priority is to maintain continuity and minimise disruption to customers’ ordering and delivery arrangements.
Will my usual driver remain the same?
We recognise the importance of the driver in your delivery experience and understand that drivers often understand customers’ delivery locations, access requirements and preferences. All Sharp Office drivers have been offered employment with COS as part of the transition.
We aim to maintain continuity where possible. However, some routes may change as delivery operations are integrated. If your delivery requires drivers to be inducted into your location, have swipe card access or police clearances we will ensure there is a smooth transition between drivers taking these requirements into consideration.
What if our drivers require inductions, access cards or security clearances?
COS will take customer access requirements into consideration during the transition. This includes site inductions, swipe-card access, police clearances and other security requirements. Customers should confirm their current requirements with their Account Manager so that any necessary arrangements can be made before a driver or route changes.
Account Managers and Customer Support
Will I keep my current Account Manager?
Yes. You can continue working with your established Account Manager unless advised otherwise. Sharp Office s Account Managers have joined COS, bringing with them their local knowledge and understanding of your business. They will also have access to COS’s broader product range, supplier network and support capabilities.
Will the Sharp Office telephone number continue to work?
Yes. Sharp Office contact details for Office Products enquiries will be redirected to COS from 3 August 2026 so you can continue to contact us how you always have.
Customers can also contact COS directly on (02) 4940 0544 or at newcastlecustomers@cos.net.au
How will I be informed of further changes?
Customers will receive updates about the transition through their Account Manager and directly by email. These updates will include confirmed information about account arrangements, ordering processes, contacts and support details.
Print Solution Customers
Who will manage my copiers, printers and managed print services?
Sharp Office will continue to independently own and operate its Print Solutions business. Existing Print Solutions customers, contacts and support arrangements will remain unchanged. If you currently work with Sharp Office for copier, printer or managed print services, that part of the relationship will continue to be managed by the Sharp Office team.
What if I buy both office products and Print Solutions services?
From 3 August 2026, COS will manage your office products, furniture and branded merchandise requirements.
Sharp Office will continue to manage your copiers, printers and managed print services. This means you may have separate contacts and receive separate invoices from COS and Sharp Office, depending on the products and services supplied.
Further Assistance
If your question is not answered here, contact your usual Account Manager or the local Customer Service team in Newcastle.
Phone: (02) 4940 0544
Email: newcastlecustomers@cos.net.au
Website: cos.net.au