Yes. You can order school packs for multiple children on the COS Parent Portal. If your children attend the same school and packs are being delivered to your home, you can place a single order for all year levels using the Add and Order another pack option after adding the first child’s pack to your cart. If your children attend the same school but packs are being delivered to the school, you will need to complete a separate transaction for each child. There is no freight charge if all packs are delivered to the school. If your children attend different schools, you will need to log in separately using each school’s credentials.
Many families using the COS Parent Portal have children in different year levels, and some have children at different schools altogether. The good news is that the portal is set up to handle all of these situations. The process you follow depends on two things: whether your children attend the same school, and whether packs are being delivered to your home or to the school.
This article covers how to add another pack to your current order, and how to order for children in different year levels, whether your packs are being delivered at home or at school.
How to Order Another School Pack or Child Pack
Yes, you can add another school pack or child pack to your order. The Add and Order another pack option appears in your cart after you have added the first child’s pack, making it straightforward to add a second or third pack in the same session.
Log in to parent.cos.net.au
Go to parent.cos.net.au in your browser and log in with the username and password provided by your child’s school.
Select the first child’s pack and add it to your cart
From the school pack page, select the year level for your first child. Review the item list, make any optional item selections, and add the pack to your cart. When prompted, enter your first child’s full name.
Click Add and Order another pack
In your cart, below the first child’s pack details, you will see an option to select Add and Order another pack. Click this option.
Select the next pack and enter the child’s details
After clicking Add and Order another pack, select the year level for your next child. Review the pack contents, make any optional item selections, and add it to the cart. Enter the second child’s full name when prompted.
Repeat for additional children, then complete checkout
If you have more than two children to order for, repeat the Add and Order another pack process for each one. When all packs have been added, proceed to checkout, confirm your delivery address, and complete payment.
Entering each child’s name: When you add each pack to your cart, you will be asked to enter that child’s full name. This is used to label the pack so that school staff and delivery teams can identify which pack belongs to which student. Make sure you enter the correct name for each child before adding their pack to the cart.
How to Order for Multiple Children in Different Year Levels
The process for ordering multiple packs for children in different year levels depends on whether packs are being delivered to your home or to the school. There are three scenarios.
Scenario 1: Same School, Home Delivery
If your children attend the same school and packs are being delivered to your home address, you can place a single order for all year levels in one transaction.
Follow the steps in the section above: add the first child’s pack, click Add and Order another pack, add the second child’s pack, and repeat for any additional children. All packs will be included in a single order, delivered to your home address at checkout. You will receive one order confirmation email covering all packs.
Delivery fee tip: Orders over $55 (incl. GST) placed before a specified date qualify for free home delivery. If your combined order for multiple children exceeds $55, you may qualify for free delivery in a single transaction. Orders under $55 incur a delivery fee of $9.95 per pack for multiple packs.
Scenario 2: Same School, School Delivery
If your children attend the same school but packs are being delivered to the school rather than to your home, you will need to complete a separate transaction for each child. This is because school deliveries are labelled and processed individually by student name.
The good news is that there is no freight charge for packs delivered to the school. Place the order for your first child, complete that transaction, then log back in and place a separate order for your next child. Each child’s order will be delivered to the school labelled with their name.
No freight for school delivery: When packs are delivered to the school, there is no freight charge regardless of the order value. If you are completing two or more separate transactions for children at the same school with school delivery, no delivery fee applies to any of the orders.
Scenario 3: Children at Different Schools
If your children attend different schools, you will need to place a separate order for each school using that school’s specific login credentials. The Parent Portal uses school-level login credentials, not individual parent accounts, which means each school’s pack page is only accessible using that school’s username and password.
To order for children at different schools:
- Log in to parent.cos.net.au using the first school’s credentials and complete the order for that child.
- Log out when the first order is complete.
- Log back in using the second school’s credentials and complete the order for that child.
- Repeat for each additional school.
Check your communications from each school to confirm the correct username and password for each school’s Parent Portal. If you have lost your credentials for any school, contact that school’s administration.
Quick Reference: Which Scenario Applies to You?
- Same school, home delivery: place one order for all children using Add and Order another pack
- Same school, school delivery: place separate transactions for each child; no freight charge
- Different schools: log in separately for each school using that school’s credentials
Frequently Asked Questions
Can I order another school pack or child pack?
Yes. After adding the first child’s pack to your cart on the COS Parent Portal, you will see an option at the bottom of the cart to select Add and Order another pack. Click this option to select the year level for your next child, enter their full name, and add their pack to the same cart. You can repeat this process for as many children as you need to order for.
I have multiple children of different year levels. How do I order?
It depends on how the packs are being delivered. If your children attend the same school and packs are being delivered to your home, you can place a single order for all year levels using the Add and Order another pack option. If your children are at the same school but packs are being delivered to the school, you will need to complete a separate transaction for each child. There is no freight charge for packs delivered to the school. If your children attend different schools, log in separately for each school using that school’s login credentials.
Is there a delivery fee when ordering packs for multiple children?
For home delivery, orders over $55 (incl. GST) placed before a specified date qualify for free delivery. If you are ordering multiple packs in one transaction and the combined order exceeds $55, free delivery may apply. For orders under $55, a delivery fee of $9.95 per pack applies for multiple packs in one order. For packs delivered to the school, there is no freight charge regardless of order value or number of packs.
Do I need to enter each child's name separately?
Yes. When you add each pack to your cart, you will be prompted to enter that child’s full name. This is important because the name is used to label the pack for delivery, particularly for packs going to the school so staff know which student each pack belongs to. Make sure you enter the correct name for each child before adding their pack to the cart.
Can I order packs for children at different schools in one transaction?
No. The Parent Portal uses school-level login credentials, meaning each school’s pack page is only accessible using that school’s specific username and password. To order for children at different schools, log in using the first school’s credentials and complete that order, then log out and log back in using the second school’s credentials. Repeat for each additional school.
Who do I contact if I have trouble ordering multiple packs?
Contact the COS BTS and Parent Portal team on 1300 614 133 or parentportal@cos.net.au, Monday to Friday, 8:30am to 8pm AEDT. You can also use the Live Chat option on the COS help centre. Have your school name, the year levels you are ordering for, and any error messages you are seeing ready to share with the team.
Go to parent.cos.net.au and use Add and Order another pack to order for all your children in one session. For help, call 1300 614 133 or email parentportal@cos.net.au, Monday to Friday, 8:30am to 8pm AEDT.
