To find and order school packs on the COS Parent Portal, go to parent.cos.net.au, log in with the credentials provided by your school, and click on School Packs in the top navigation menu. Select your child’s year level, review the pack contents (noting which items your school has marked as mandatory or optional), add the pack to your cart, enter your child’s details and delivery address, and complete payment by credit card, PayPal, or Pay4. If you cannot see any school packs after logging in, the ordering window for your school may not yet be open, or the credentials you are using may belong to a different school. Contact the COS BTS team on 1300 614 133 or parentportal@cos.net.au for assistance.
The COS Parent Portal makes it easy to order your child’s school supply packs online in one place. Once you are logged in, school packs for your child’s year level are ready to browse and order, with mandatory and optional items clearly indicated so you know exactly what your child needs for the year ahead.
This article covers where to find the school packs after you log in, how to place your order step by step, what to do if the packs are not visible, and what payment and delivery options apply.
Where to Find School Packs on the Parent Portal
Once you are logged in to the Parent Portal at parent.cos.net.au, school packs are found in two places.
- School Packs in the top navigation menu: Click the School Packs button in the menu bar at the top of the page. This takes you directly to the pack selection page for your school.
- Your school’s official pack page: After logging in, the portal automatically takes you to your school’s pack page, where all available packs for the current year are listed by year level.
From the pack page, select the year level that matches your child’s year for the coming school year. The pack contents for that year level will display, showing all items included, along with whether each item has been marked as mandatory or optional by your school.
What you will see: Each school pack page shows the full list of items for the selected year level, with items clearly marked as either mandatory (required for all students) or optional (available for you to include or exclude). Review the item list carefully before adding the pack to your cart.
How to Place Your Child's School Pack Order
Placing a school pack order on the Parent Portal takes around five minutes once you are logged in and have your payment details ready. Here is the full process.
Go to parent.cos.net.au and log in
Open your web browser and go to parent.cos.net.au. Click the Sign In button or School Packs in the top menu. Enter the username and password provided by your child’s school. If you do not have these credentials, contact your school’s administration.
Select the year level for your child
Once logged in, you will see the pack page for your school. Select the year level that matches your child’s year for the coming school year. If you have children in multiple year levels, you will need to select each year level separately.
Review mandatory and optional items
Review the item list for the selected year level. Items marked as mandatory have been required for all students by your school and will be included in your order. Items marked as optional are available for you to include or exclude based on your child’s needs or your preference.
Add the pack to your cart
Once you have reviewed the item list and made any optional item selections, click Add to Cart to add the selected pack to your shopping cart. Check the cart summary to confirm the items and quantities are correct before proceeding.
Enter your child’s details
When prompted, enter your child’s first and last name and year level. This information is used to label the pack for delivery, particularly if it is being sent to the school so staff know which student the pack belongs to.
Enter your delivery address
Enter the address where you want the pack delivered. This can be your home address or your child’s school address. Check with your school’s communications about whether packs for your school are being delivered to the school or directly to families.
Complete payment and submit
Enter your payment details. The Parent Portal accepts credit card, PayPal, and Pay4 (buy now, pay later). Review your order summary, then click Submit to place the order. You will receive a confirmation email to the address you entered. You can also request that tracking updates be sent to your mobile number.
Why Can't I Find or See School Packs on the Parent Portal?Why Can't I Find or See School Packs on the Parent Portal?
If you are logged in to the Parent Portal but cannot see any school packs, there are several possible reasons. Work through the checks below before contacting support.
The ordering window for your school may not be open yet
School packs are only visible on the Parent Portal when your school’s ordering window is active. If your school’s packs have not yet been set up by COS or the ordering period has not opened, the pack page will appear empty. Check your school’s BTS communications for the date the ordering window opens.
You may be using the wrong credentials
The username and password for the Parent Portal are school-specific. If you are using credentials from a previous year or from a different school, the portal will log you in but display packs for that school or year, not the current ones. Confirm that the credentials you are using are from your child’s current school’s most recent BTS communication.
Your school may not be registered with the COS BTS program
Not all Australian schools use the COS Parent Portal for stationery packs. If your school has not registered with COS for the BTS program this year, there will be no packs available for your school on the portal. Check your school’s communications to confirm whether COS is the school’s stationery supplier for the coming year.
The ordering window may have closed
If your school’s ordering window has already closed for the season, packs will no longer be visible or available for ordering. Contact the COS BTS team to check whether late orders are still possible, and contact your school to find out how to source the required supplies if the window has closed.
Contact the COS BTS team for confirmation
If none of the above explains why packs are not visible, contact the COS BTS team. Call 1300 614 133 or email parentportal@cos.net.au, Monday to Friday, 8:30am to 8pm AEST. Have your school name and year level ready. The team can confirm whether packs are set up for your school and when the ordering window is open.
Still can’t see packs? Contact the COS BTS and Parent Portal team on 1300 614 133 or parentportal@cos.net.au, Monday to Friday, 8:30am to 8pm AEST. The team can check whether packs are set up for your school and confirm when the ordering window opens.
Frequently Asked Questions
How do I place my child's school pack order on the Parent Portal?
Go to parent.cos.net.au and log in with the username and password provided by your school. Click School Packs in the top menu or wait to be taken to your school’s pack page automatically. Select your child’s year level, review the item list (noting which items are mandatory and which are optional), add the pack to your cart, enter your child’s details and delivery address, and complete payment by credit card, PayPal, or Pay4. You will receive a confirmation email once the order is submitted.
Where can I find the school packs on the Parent Portal?
School packs are found in the School Packs section of the Parent Portal navigation menu at the top of the page. After logging in at parent.cos.net.au, you are automatically taken to your school’s pack page. From there, select your child’s year level to view the pack contents. If you cannot see any packs after logging in, see the section above on why packs may not be visible.
Why can't I find or see school packs on the Parent Portal?
There are several possible reasons: the ordering window for your school may not yet be open; you may be using credentials from a previous year or a different school; your school may not be registered with the COS BTS program this year; or the ordering window may have already closed. Check your school’s BTS communications for the ordering open date and confirm you are using the most recent credentials. If packs are still not visible, contact the COS BTS team on 1300 614 133 or parentportal@cos.net.au to confirm whether packs are set up for your school.
What payment methods are accepted on the Parent Portal?
The COS Parent Portal accepts credit card, PayPal, and Pay4 (buy now, pay later). If you do not have a credit card, Pay4 is available as an alternative payment option. For any questions about payment, contact the COS BTS team on 1300 614 133 or parentportal@cos.net.au.
What are the delivery fees for school packs ordered through the Parent Portal?
For orders under $55, a delivery fee of $13.95 applies for a single pack, or $9.95 per pack for multiple packs. Orders over $55 qualify for free delivery only within a specified period. Order early to take advantage of the free delivery threshold.
Will my child's pack be delivered to school or to my home?
You choose the delivery address when placing your order. You can have the pack delivered to your home address or to your child’s school. Check your school’s BTS communications for guidance on whether your school recommends home or school delivery. If you are unsure, contact the COS BTS team on 1300 614 133 or parentportal@cos.net.au.
Go to parent.cos.net.au, log in with your school-provided credentials, and place your order in minutes. For help finding packs or placing your order, call 1300 614 133 or email parentportal@cos.net.au, Monday to Friday, 8:30am to 8pm AEST.
